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Co-ordination between flight crew and cabin crew training
Operators should, as far as is practicable, provide combined training for flight crew and cabin crew including briefing and debriefing.
There should be an effective liaison between flight crew and cabin crew training departments. Provision should be made for flight and cabin crew instructors to observe and comment on each others training.
Crew Resource Management (CRM) training
(See JAR-OPS 1.945(a)(9)/1.955(b)(6)/1.965(e)
CRM training should reflect the culture of the operator and be conducted by means of both classroom training and practical exercises including group discussions and accident reviews to analyse communication problems and instances or examples of a lack of information or crew management.
Whenever it is practicable to do so, consideration should be given to conducting relevant parts of CRM training in synthetic training devices.
It is recommended that, whenever possible, initial CRM training be conducted in a group session outside the company premises so that the opportunity is provided for flight crew members to interact and communicate away from the pressures of their usual working environment.
Crew Resource Management - Use of Automation
(See JAR-OPS 1.945(a)(9))
The conversion course should include training in the use and knowledge of automation and in the recognition of systems and human limitations associated with the use of automation. An operator should therefore ensure that a flight crew member receives training on:
a. The application of the operations policy concerning the use of automation as stated in the Operations Manual; and
b. System and human limitations associated with the use of automation.
The objective of this training should be to provide appropriate knowledge, skills and behavioural patterns for managing and operating automated systems. Special attention should be given to the way in which the different modes associated with the automated systems function and interact.
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